1. Who we are
This Privacy Policy explains how Virtual Esports ("we", "us", "our") collects, uses and protects your personal data when you use our website and platform. By using our services you agree to the practices described here.
2. Information we collect
- Contact and form data: your name, email address and the contents of any message you send us through the contact form.
- Account information: when you create an account, your username, email, password (stored in encrypted form) and verification details.
- Player information: your in-game identifiers, competitive statistics, match results, rankings and competition history.
- Team information: team name, rosters and team statistics, where you create or join a team.
- Payment data: where payments are introduced, transaction details and the information needed to process payments and payouts.
- Device and technical information: basic browser and device details, approximate region, IP address and standard server logs.
3. How we use your information
- To operate the platform, verify results and maintain rankings and competition history.
- To respond to your messages and provide support.
- To verify eligibility and prevent fraud, abuse and underage participation.
- To send service messages and, only with your consent, occasional updates about new features.
- To improve the platform, its security and its performance.
4. Legal basis
We process personal data on the basis of your consent (when you register or contact us), performance of a contract (running the service you signed up for), legal obligation (age and anti-fraud requirements), and legitimate interests (security and fraud prevention). You can withdraw consent at any time, subject to our legal obligations.
5. How we share your information
We do not sell, rent or trade your personal data. We share data only with:
- Infrastructure and service providers that host and secure our services under strict data-protection agreements.
- Payment processors, only to the extent needed to complete a transaction you requested.
- Authorities, where required by law or to protect the rights and safety of players.
6. Data security
- Data is stored on encrypted, access-controlled infrastructure.
- Access to personal data is restricted to authorised staff on a need-to-know basis.
- Passwords are stored using secure, one-way hashing — we never see or store your raw password.
- Financial transactions, where available, are subject to additional verification controls.
7. How long we keep your data
We keep personal data only as long as needed for the purposes above and to meet legal and audit obligations. When data is no longer required, it is securely deleted or anonymised. You may ask us to delete your data at any time, and we will do so unless we must keep it by law (for example, to prevent fraud or underage participation).
8. Your rights
- Access: ask us what data we hold about you.
- Correction: ask us to fix inaccurate information.
- Deletion: ask us to delete your personal data.
- Restriction and objection: ask us to limit or stop certain processing.
- Portability: receive your data in a structured, machine-readable form where applicable.
To exercise any of these rights, email hello@virtualesport.in. We will respond within a reasonable time. If you are not satisfied, you may complain to the relevant data protection authority in your jurisdiction.
9. Children
The Platform is strictly 18+ and is not directed at anyone under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, contact us and we will delete it.
10. Cookies and similar technologies
We use a minimal set of cookies and local storage to keep you signed in and to make the site function. We do not currently use advertising trackers. You can disable cookies in your browser, though some parts of the service may not work correctly without them.
11. Analytics and third-party services
We may use privacy-respecting analytics to understand how the website and platform are used, so we can improve them. Any third-party services we use are bound by their own data-protection terms and are used only to the extent needed to run our service.
12. Changes to this policy
We may update this policy as the platform evolves. Material changes will be noted by updating the "last updated" date and, where reasonable, by a notice on the website. Continued use of the platform after changes means you accept the updated policy.
13. Contact
Privacy questions or requests? Email hello@virtualesport.in.